At L3 Eminent Contrive Health & Wellness Haircare LLC, customer satisfaction is important to us. Please review the following policies regarding returns, refunds, shipping, and customer care before making a purchase.

Return & Refund Policy

Eligibility for Returns

To qualify for a return:

• Products must be unused 
• Items must be returned in their original packaging
• Proof of purchase or order confirmation is required
• Return requests must be submitted within 14 days of delivery

Due to the hygienic nature of haircare and scalp products, certain opened or used items may not qualify for return unless the product arrived damaged or defective.

Non-Returnable Items

The following items are non-refundable and non-returnable:

• Discounted items
• Gift cards
• Products damaged through misuse or improper storage
• Products purchased from unauthorized resellers

How to Request a Return

To request a return, please contact our Customer Care Team:

• Email: eminentcontrive@gmail.com
• Phone: 817-662-0422

Once your request is reviewed, return instructions will be provided.

Customers are responsible for return shipping costs unless the item was received damaged or defective.

Refund Processing

If your return is approved:

• Refunds will be issued to the original payment method
• Processing typically takes 5–10 business days after the returned item is received and inspected
• Shipping charges are non-refundable unless required by applicable law

Please note that financial institutions may require additional processing time before funds appear in your account.

Exchanges

At this time, we do offer direct product exchanges.  If the item has not been open and if you would like a different item, please place a new order after your return has been processed and approved.

Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the product and packaging
• A brief description of the issue

We will review the claim and, when appropriate, provide a replacement, store credit, or refund.

Shipping & Delivery Policy

We are committed to shipping orders promptly and securely.

• Tracking information will be emailed once your order ships
• Delivery times may vary depending on carrier delays, weather, holidays, or other circumstances beyond our control

Once a package is marked as “Delivered” by the shipping carrier to the address provided at checkout, L3 Eminent Contrive Health & Wellness Haircare LLC is not responsible for lost, stolen, delayed, or misplaced packages.

If your tracking information confirms delivery but you have not received your package, please contact the shipping carrier directly to file a claim. We will gladly assist by providing shipment documentation when available.

Third-Party Retailer Purchases

For purchases made through third-party retailers or marketplaces including, but not limited to:

• Walmart
• Amazon
• Other authorized sellers

all shipping, return, refund, and delivery claims must be handled directly through the retailer from whom the purchase was made.

L3 Eminent Contrive Health & Wellness Haircare LLC cannot issue refunds or replacements for products fulfilled, discounted, open or shipped by third-party sellers.

Customer Reviews & Resolution Policy

We value honest customer feedback and encourage customers to contact us directly so we can address concerns promptly and professionally.

Submitting a public review does not automatically qualify a customer for a refund. Refund eligibility remains subject to this policy, including product condition, proof of purchase, and return timelines.

Customers are encouraged to contact our Customer Care Team before initiating chargebacks or disputes so we may attempt to resolve concerns fairly.

Brand Integrity Statement

L3 Eminent Contrive Health & Wellness Haircare LLC reserves the right to protect its trademarks, copyrighted materials, business reputation, and intellectual property in accordance with applicable laws.

We respectfully request that all customer communications and public statements remain truthful and accurate.

California Proposition 65 Notice

⚠️ California Proposition 65 Warning

Some products may contain ingredients or naturally occurring compounds that are subject to California Proposition 65 disclosure requirements.

For additional ingredient information or questions regarding product safety, please contact our Customer Care Team.

For more information, visit:
California Proposition 65 Official Website

Contact Information

L3 Eminent Contrive Health & Wellness Haircare LLC
Email: eminentcontrive@gmail.com
Phone: 817-662-0422
Website: Scalpslab.com

Policy Updates

L3 Eminent Contrive Health & Wellness Haircare LLC reserves the right to update or modify this policy at any time without prior notice. Updates become effective immediately upon posting to our website.

By purchasing from our company, you acknowledge and agree to the terms outlined in this policy.

© 2026 L3 Eminent Contrive Health & Wellness Haircare LLC. All Rights Reserved.