Shipping policy

Thank you for choosing L3 Eminent Contrive Health & Wellness Haircare LLC products. This Shipping Policy outlines important information regarding the processing, shipment, delivery, and tracking of all orders placed through our website.

1. Order Processing

Orders are typically processed within 7–14 business days from the date the order is placed.

Please note:

  • Processing times may increase during holidays, product launches, promotions, or high-volume periods.

  • Orders placed on weekends or federal holidays will begin processing on the next business day.

  • Processing times are separate from shipping and delivery times.

  • We are not responsible for your packages not being received.

We reserve the right to delay or cancel orders due to suspected fraud, inaccurate information, or product availability issues.

2. Shipping Methods

We offer multiple shipping options, which are displayed during checkout.

Available shipping methods, estimated delivery timeframes, and shipping costs are determined by:

  • Package weight

  • Shipping destination

  • Selected carrier and service level

Shipping fees are calculated automatically at checkout before payment is completed.

3. Shipping Locations

We currently ship within the United States.

If your country, state, or region is unavailable during checkout, please contact us directly for assistance regarding alternative shipping options.

📧 Email: eminentcontrive@gmail.com
📞 Phone: 817-662-0422

4. Shipping Costs

Shipping charges are calculated based on:

  • Order weight

  • Package dimensions

  • Shipping destination

  • Selected shipping method

All shipping charges are displayed before final checkout and payment confirmation.

Shipping fees are non-refundable unless otherwise required by law.

5. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing:

  • Your tracking number

  • Carrier information

  • Tracking link

Please allow 24–48 hours for tracking updates to appear within the carrier’s system.

6. Estimated Delivery Times

Delivery times vary depending on the selected shipping method and destination.

Estimated delivery timeframes displayed at checkout are estimates only and are not guaranteed.

Actual delivery times may vary due to:

  • Carrier delays

  • Weather conditions

  • Holidays

  • Customs processing

  • Natural disasters

  • High shipping volume

  • Other circumstances beyond our control

If your package is marked as “Delivered” by the shipping carrier but cannot be located, customers must first contact the shipping carrier or local postal service before contacting us.

Once a package has been confirmed as delivered by the carrier, L3 Eminent Contrive Health & Wellness Haircare LLC is not responsible for lost, stolen, delayed, misplaced, or missing packages.

7. Customs & Import Taxes

For any international orders approved by our company, customers are solely responsible for:

  • Customs fees

  • Import duties

  • Taxes

  • Additional shipping-related charges

L3 Eminent Contrive Health & Wellness Haircare LLC is not responsible for customs delays or fees imposed by government agencies.

8. Shipping Delays

While we make every effort to ensure timely shipment and delivery, we are not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Natural disasters

  • Customs delays

  • Incorrect addresses submitted by customers

  • Carrier service interruptions

  • Unforeseen circumstances beyond our control

Delivery dates provided are estimates only and do not constitute guaranteed delivery dates.

9. Missing, Lost, or Stolen Packages

If your package is missing or delayed, please contact our Customer Support Team for assistance.

We will assist in:

  • Reviewing tracking details

  • Contacting the carrier when appropriate

  • Initiating carrier claims when eligible

However:

  • If the carrier confirms delivery, we are unable to issue refunds or replacement shipments.

  • Customers are responsible for providing accurate shipping addresses at checkout.

  • We are not responsible for packages stolen after confirmed delivery.

Customers should contact the carrier directly to file claims for delivered-but-missing packages.

10. Incorrect Shipping Information

Customers are responsible for ensuring all shipping information is accurate before submitting an order.

L3 Eminent Contrive Health & Wellness Haircare LLC is not responsible for:

  • Orders shipped to incorrect addresses provided by customers

  • Delivery delays caused by address errors

  • Additional shipping fees required for returned or rerouted packages

11. Contact Us

If you have questions regarding this Shipping Policy, please contact us:

L3 Eminent Contrive Health & Wellness Haircare LLC
📧 Email: eminentcontrive@gmail.com
📞 Phone: 817-662-0422
🌐 Website: ScalpsLab.com

© 2026 L3 Eminent Contrive Health & Wellness Haircare LLC. All Rights Reserved.